Shipping and returns
We currently only deliver within Germany. Unfortunately, delivery to other EU countries* is currently no longer possible.
Shipping within Germany
Orders within Germany are delivered based on weight as standard.
- as an insured package with DHL GOGREEN***
- usually within 2-5 **working days after receipt of payment
- Calculation based on the order value for packages up to 30 kg (the exact calculation is done during the ordering process)
**Please understand that we accept no liability for unannounced delivery delays caused by the parcel service provider can. If, contrary to expectations, an item is not available from us, you will of course be informed immediately.
***The emissions caused by shipping are covered by DHL through investments in global Climate protection projects offset. If you want to find out more about climate-neutral shipping from DHL If you want to know, you can find it at GOGREEN more information about this.
Shipping costs per delivery within Germany
- € 6.60 shipping costs up to a shopping cart value of € 39.99 per delivery/partial delivery
- € 5.00 small quantity surcharge up to a shopping cart value of € 15.00 (calculated at checkout)
- Free shipping from a shopping cart value of €40.00 per delivery (exception: bulky goods)
- For bulky goods, we cover the normal shipping costs; you will be charged the bulky goods surcharge.
The respective amount of the bulky goods surcharge is stated directly on the product under additional shipping fee.
Returns within Germany
Please report returns via your customer account (log in with "My Account" at the top right) under "Orders". In addition Your order must have the status “complete”. Select the order via “Order Details”, then on the right under the Click on the “Return item” button for each item, fill out the return form and send it to us. However, you can also use any other written method to announce your return (email, letter...), or the Simply return the shipment to us in a timely manner without notice with your enclosed cancellation. We will then get in touch immediately You by email upon receipt of the notice or return.
Here you will find the right of withdrawal for consumers
*Note on delivery requests to other EU countries:
Delivery to other EU countries is possible from December 13, 2024 due to the introduction of the GPRS regulation will no longer take place until further notice. This regulation concerns the Product Safety Regulation (GPRS) which comes from this comes into force and poses difficult implementation tasks for small companies in particular.
In principle, we welcome this Regulation as it increases product safety. The bureaucratic effort such as the regulation, the product-related warnings in of the respective If the national language had to be displayed directly on the product, it would mean installing over 20 language modules for the EU alone wait and Additionally, further country-specific information must be determined and supplemented. Unfortunately, this is not the case for us as a small company displayable. But we think so about it to integrate individual countries as soon as this is possible and sensible for us.
We ask all previous EU customers to do this Understanding and thank you for your purchases.
The English language version of this webshop/website is used exclusively for communication with people living in Germany, but not or people who speak German poorly and does not represent an offer of delivery to English-speaking countries.