Shipping and returns

Delivery within Germany

Delivery within Germany by default happens with DPD or DHL, usually within 2 work days. Each delivery (also partial shipments) will be charged as follows:

Calculation based on order value for packages up to 30 kg (exact calculation is made while ordering)

  • free of shipping costs from EUR 200,00 order value
  • minimum shipping costs: EUR 4,50
  • maximum shipping costs: EUR 7,50

For orders up to an order value of EUR 15,- there's an extra charge for small quantities of EUR 5,00 for processing

Please understand that we cannot assume del credere liabilty for delivery delays. Is an article unavailable contrary to expectation, naturally you will be informed immediately.

 

International delivery (within the European Union)

Delivery within the EU by default happens, depending on weight, with DHL. Each delivery (also partial shipments) within the EU will be charged as follows:

  • packages up to 30 kg: EUR 17,-

For orders up to an order value of EUR 15,- there's an extra charge for small quantities of EUR 5,00 for processing

 

Returns within Germany and from the EU:

Please announce any returns through your customer account (log in at "my account" on the upper right) under "orders". For this your order must have the status "complete". Select the order with "order details", then click "send article back" on the right below the product, fill in and send us the return form. We will answer immediately via e-mail.

 

Find the right of withdrawal here!

Business hours retail store
Mon.                                15.00 - 18.00
Tue. - Fri.     10.00-13.00 /15.00-18.00

Sat.                                 10.00 - 13.00

Phone: +49 (0)89 - 140 30 31

Address:

Modellbahnprofis Riffler OHG
Feldmochinger Straße 35
80992 München
Germany

Payment methods

In the business:

Cash +

Electronic cash Logo-PIN-Pad

 

 

from € 20,-

 

In the Internetshop:

Advance payment 

Payment on collection +

Pay Pal Standard

 

 

Secure Payment with:

comodo SSL Zertifikat

 
 
 

Bonuspoints

You get bonus points for:

  • registration*               5 points
  • order in eShop**        1 point  per 100€

*uniquely        ** order status complete

We are a member at

  • Märklin dealer initiative (MHI)
  • Eurotrain by Idee und Spiel
  • Eurotrain plus

 

Clubservices Customerclubs:

Märklin Insider Club

 

 

Trix profi Club

 

 

 

Mikroländer Club Händler

 

 

 

 

Tillig Club